In this episode of Med Students Over Easy, cohosts Molly and Kaitlin, two of the EM Over Easy hosts, Andy and John, who also happen to be program directors, discuss the important topic of professional communication. From sending emails and receiving feedback to interacting on shift or at conferences, how you communicate can define your reputation and even influence where you match. Whether you’re on an audition rotation, attending a residency fair, or just trying to craft the perfect email, the way you present yourself matters—every moment is a data point.
On-Shift Communication
While emergency medicine is known for its less rigid hierarchy, students must still maintain professionalism at all times—especially on shift. It’s easy to get too comfortable too quickly, but remember: you’re a guest, not yet part of the family. Joking around, using charged language, or commenting inappropriately can come off as disrespectful and unprofessional. You’re being evaluated not just by attendings, but by residents, nurses, techs, and even environmental staff. Assume everything you say or do can—and will—be shared with decision-makers.
Receiving Feedback with Maturity
Asking for feedback is a crucial part of growth, but students must understand that feedback is about perception, not intent. Don’t argue. Instead, reflect, ask clarifying questions, and learn from the experience. The same approach applies to medical decisions—ask questions to understand, not to challenge. Faculty want to teach you, but not if you come off defensive or combative. Demonstrating humility and curiosity, rather than confrontation, builds your credibility and deepens your learning.
Communication Beyond the Hospital
Professionalism doesn’t stop at the hospital doors. At residency fairs, conferences, and in emails to program coordinators or directors, you are still being observed. Whether it’s canceling an interview, requesting time off, or sending a thank-you note, be respectful, timely, and clear. Program coordinators in particular carry significant influence—treat them with the same respect you would give the program director. And remember, every social interaction, especially those involving alcohol, can affect how you’re remembered.
Take Home Points
- Always be professional and self-aware—on shift, over email, and at social events.
- Feedback is a gift—listen, reflect, and use it to grow, not to defend.
- Less is more—be intentional with your communication and avoid oversharing or overpromising.
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