Sayings

Sayings

In this episode, our hosts Andy, John, and Drew are joined by Molly Estes and Geoff Comp to discuss some of their favorite sayings, least favorite sayings, and the roles they play in their lives. Favorite Sayings: “When you know

Customer Service

Customer Service

Customer service certainly isn’t the most exciting topic to discuss in the emergency department, but it’s an important one nonetheless. After all, a pleasant experience for our patients is just as crucial to their wellbeing as any medical intervention we

Trust Equation

Trust Equation

Trust is important in healthcare for several reasons. First, patients need to trust their doctors and other care providers in order to feel comfortable about the care they are receiving. Second, trust is essential for effective communication between providers and

Diagnostic Error

Diagnostic Error

Diagnostic error is failing to establish an accurate and timely explanation of the patient’s health problems or communicate that explanation to the patient. There are many potential causes of diagnostic errors, but they often stem from problems with the diagnosis